PRIVACY POLICY
Last updated June 22, 2025
This Privacy Notice for BLACK RHINO REVIEWS LLC ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:
Visit our website or any website of ours that links to this Privacy Notice
Use Black Rhino Reviews. Black Rhino Reviews is a comprehensive reputation management software designed to help businesses elevate their online presence and build trust with consumers. Our services include: Automated Review Requests: Professionally crafted text and email invitations prompting satisfied customers to leave reviews on Google, social media, and other review platforms. Reputation Monitoring & Insights: Real-time dashboards and alerts tracking reviews and brand mentions across platforms. Professional Review Responses: Managed responses to reviews on your behalf. Repurposing Reviews for Marketing: Transforming reviews into social content, highlight reels, and website widgets. System Integrations: Connections with CRMs, Google Business Profile, and social media platforms.
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have adequate organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us at [email protected].
Want to learn more about what we do with any information we collect? Review the Privacy Notice in full.
TABLE OF CONTENTS
WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DATA USAGE & SHARING
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
names
phone numbers
email addresses
mailing addresses
billing information
customer contact data
payment data
Payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/privacy.
Sensitive personal information
When necessary, with your consent or as otherwise permitted by applicable law, we may process sensitive personal information, including customer lists.
Information automatically collected
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for analytics and reporting purposes.
Google API
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Information collected from other sources
We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, ensure security, and comply with law.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication
To respond to user inquiries and offer support
To send administrative and marketing communications
To enable communications
To request feedback and reviews
To deliver targeted advertising
To post testimonials
To protect our Services
To improve our Services and marketing
To comply with our legal obligations
To send review requests via SMS, email, or electronic communications
WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, including your consent, contractual necessity, compliance with legal obligations, protection of your vital interests, or our legitimate business interests. If you are located in Canada, you may withdraw your consent at any time.
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information with vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. We may also share information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business. We may also share data when using Google Maps Platform APIs.
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
We may use cookies and similar tracking technologies to access or store information. You can manage your cookie preferences through your browser settings or industry opt-out tools.
DO WE OFFER ARTIFICIAL INTELLIGENCE-BASED PRODUCTS?
Yes. We offer AI-powered automation features that may utilize third-party providers such as OpenAI. Data processed through these features is handled in accordance with this Privacy Notice. Users may opt out of AI features through their account settings.
HOW LONG DO WE KEEP YOUR INFORMATION?
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no method of transmission over the internet or method of electronic storage is guaranteed to be 100% secure.
DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly collect data from or market to children under 18 years of age. If we learn that personal information from users under 18 has been collected, we will delete such data. If you believe we may have collected any information from a child under 18, please contact us at [email protected].
WHAT ARE YOUR PRIVACY RIGHTS?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your personal information. You may withdraw your consent at any time.
CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature. At this time, we do not respond to DNT browser signals.
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
If you are a resident of certain U.S. states, you may have rights to request access to, correction of, deletion of, or copies of your personal data, and to opt out of targeted advertising. Requests may be submitted by contacting [email protected].
DATA USAGE & SHARING
Mobile opt-in data is used solely to provide the Services and is not sold or shared for third-party marketing purposes. Users may opt out of SMS communications at any time by replying “STOP”.
DO WE MAKE UPDATES TO THIS NOTICE?
Yes, we may update this Privacy Notice from time to time. The updated version will be indicated by an updated “Last updated” date.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
BLACK RHINO REVIEWS LLC
1209 Mountain Road Pl NE #10216
Albuquerque, NM 87110
United States
Email: [email protected]
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
You may review, update, or delete your personal information by contacting us at [email protected].
